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What is a True Domain Name?

A True Domain name, or Virtual Domain is an Internet Address that will uniquely identify your web site You might have visited web sites such as http://www.aol.com, http://www.microsoft.com or http://www.family.com. These are all examples of Virtual Domain names.

Having a Virtual Domain will allow you to have an e-mail address such as jim@yourdomain.com for example.

To see if your Virtual Domain is available, and is not used by anybody else, please, visit InterNIC's WHOIS database, and type in the domain name of your choice. If there will be no match, you are can register that domain name, else you have to choose another one.

Are you an Internet Access Provider?

No. We are specialized in selling web hosting services only. This will permit us to offer high quality web hosting at extremely low prices.

You will need to have a separate ISP that will provide you with access to the Internet.

How long does it take to set up service?

This is process takes about 24 hours. You will receive your welcome and set-up information by e-mail. Remember, it can take longer for your domain name to point to your new account. However, as soon as you receive your welcome message by e-mail, you are ready to use your new account with your IP number. If you do not get your welcome e-mail within 24 hours, e-mail support.

How do I upload my web site files?

All hosting accounts come with an FTP (File Transfer Protocol) account which allows you to upload files to your account via an FTP Client. If you do not have an FTP Client, we offer links to download one for free in our help section. Almost all site design programs like Adobe Pagemill, Macromedia Dreamweaver, GoLive HotDog, Allaire HomeSite, CyberStudio, HotMetal Pro, Netscape Communicator and NetObjects Fusion use FTP to maintain your site. All Accounts come with FTP and the File Manager, a Web based way to upload files via your control panel. FrontPage is also supported.

Do you support Frontpage Extensions?

Yes, all of our plans support Microsoft FrontPage Express, 97,98, 2000.

Can I change from one plan to another?

Yes. Changing plans is easy, just let us know and we will change it for you.

Can I use domain names from other countries (.cc .nu .to)?

You may use international domains, but you must register or transfer them yourself. The Welcome E-mail we send will tell you the nameserver information to use for your account.

What if I don't have or want my own domain name?

You can sign using a third-level domain (sub-domain).(i.e. you.FernGullyGraphics.com, or you.yourmainresellerdomain.com). Simply decide what third level domain you would like to use. When when signing up, type in the entire domain (i.e. bob.FernGullyGraphics.net) You will still receive all the features including your own IP number and control panel. All e-mail will work with you.FernGullyGraphics.com, etc. Sub-domains are billed just like regular accounts.

I am not very experienced in building a web site. Is it easy to learn with your services?

We have a great web site creation tool included with most plans. It allows you to build a basic web site in our control panel. Many stores offer software which allows you to build web sites as well. Check out some great software and computer buys here. Also we support Microsoft FrontPage which helps you both build and upload your site right on your computer.

What steps do I need to take to get my domain transferred and my files uploaded to your servers?

Step 1: Sign up with us.

Step 2: Within 24 hours you will receive an e-mail from us stating that your account has been set up and a IP number issued.

Step 3: Transfer your content and test your site on our server with your IP number. You use the IP number just like a domain name. For example, if we give you an IP number of 208.56.200.27, you can put that number in a browser as http://208.56.200.27 to see what your pages will look like on our server. You can also use the IP address to upload your files with FTP, or log into your control panel using the address included in your welcome e-mail to access our web based file manager.

Step 4: Once you verify the transfer, the registrar will point your domain name to our name server, and the rest of the world will be able to access your new site on our server with the domain name.

Will my domain work both with the 'www' and without it?

Yes, you can access your site using both www.domain.com, and domain.com, as well as ftp.yourdomain.com.

Do you provide SMTP service?

Yes, we do include SMTP service. Due to the problems experienced with SPAM. We use a system called POPAuth (used by many hosting companies) to help prevent SPAM. Another option is to user your ISP's SMTP server to send outgoing mail. Most, if not all of our customers find either works fine. If you need help, e-mail our support team.

How many MySQL databases come with each domain?

You get one MySQL database per domain account (IP number) which is managed from your control panel.

How much are third-level (sub-domains) i.e. joe.FernGullyGraphics.com?

Third level domains are just like regular domain accounts on our system. They are billed the same monthly charges and get their own control panel and IP number. The only restriction, is that the second-level domain (i.e. Domain.com) must already be pointed to our servers for the third level domain (i.e. joe.domain.com) to work.


 
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