We provide web hosting to our clients, and
we have a responsibility to protect each client and to provide the
best services available. The following guidelines were designed to ensure these
obligations are met.
Content: All services provided may be used for lawful purposes only.
Transmission, storage, or presentation of any information, data or material in
violation of any United States Federal, State or City law is prohibited. This
includes, but is not limited to: copyrighted material, material we judge to be
threatening or obscene, or material protected by trade secret and other statute.
The subscriber agrees to indemnify and hold us harmless from any claims
resulting from the use of the service which damages the subscriber or any other
Pornography and sex-related merchandising is prohibited on all our servers.
This includes sites that may infer sexual content, or links to adult content
elsewhere. Relmax and our providers will be the sole arbiter in determining
violations of this provision. Also prohibited are sites that promote any illegal
activity or present content that may be damaging to our servers or any other
server on the internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
• Pirated software
• Hacker programs or archives
• Warez sites
• Sites with adult or pornographic content
• Unlicensed Music (MP3 Files)
We will be the sole arbiter as to what constitutes a violation of this
Disclaimer: Relmax and our network providers are not responsible for
any damages caused by services provided, and makes no warranties of any kind,
expressed or implied for services we provide.
Back-Up Files and Processing: Client will have the
ability to reinstate files which are automatically archived by Relmax; however,
Relmax does not guarantee the existence, accuracy, or regularity of its backup
services and, therefore, Client is responsible for making
back-up files in connection with its use of the Services.
Please note: Client is allowed up to two (2) backup restores (subject to availability) per month at no extra charge.
Additional backup restores are charged at $65/hour rate (minimum charge 1/2 hour - $32.50).
Commercial Advertising - e-mail: Spamming, or the sending of unsolicited
email, from our server or using an email address or domain that is maintained on
our machine as reference is STRICTLY prohibited. We will be the sole arbiter as
to what constitutes a violation of this provision.
Background Running Programs: We may allow programs to run continually in the
background. These are considered on a case-by-case basis and an extra charge
will be incurred based on system resources used and operational maintenance
needed. IRC We currently do not allow IRC or IRC bots to be operated on our
Server Abuse: Any attempt to undermine or cause harm to a server, or
customer is strictly prohibited. Refusal of Service: We reserve the right to
refuse, cancel, or suspend service at our sole discretion.
All accounts and customers using our services must adhere to the above
policies. Failure to follow any term or condition will be grounds for immediate
account deactivation without notice or refund for the remaining period.
Payments: It is client's sole
responsibility to pay for web hosting services on time. You'll receive email notification
at least 1 week prior to hosting expiration date.
If payment is not received on time, we will either close or suspend your account.
In case of account closure any files will be lost. If your account was suspended, there will be $25 reinstatement fee.
All prices are in US Dollars (USD).
If you pay by check, please make sure your account is covered. Checks which are
void or returned by the bank will result in a penalty of $20 and might cause account
Credit Card Payments: We are happy to accept Visa, Mastercard,
American Express and Discover for payment. We use various fraud prevention methods to protect us, our merchant
account, our bank and the customer who owns the credit card being used. This
includes tracking the IP-address and ISP of the person who is using the credit
card, verifying the card matches the Zip Code and Address of the cardholder.
As a part of fraud prevention, we may also call you to confirm and verify the order. If
anyone attempts to obtain service using a fraudulent credit card, violator's hosting
account will be terminated without warning, we will have the right to place an
'account suspended' page on your IP, and we will cooperate with authorities to
report the incident and the information used to obtain the account including
your domain name. We take credit card fraud very seriously. If you have received
a credit card statement with our name on it, and did not order our services,
please email firstname.lastname@example.org immediately.
Cancellation: If for any reason you are not satisfied with our services,
please let us know. We build our services around making hosting simple for the
customer and want you to be happy. If for some reason we cannot meet your needs,
you may notify us in writing and we will discontinue billing your account at the
end of your current bill cycle. No refunds are issued for hosting services
already paid for, except during the first 30 days of service.
New domain registrations are final once submitted, however you
may transfer your domain to another provider if you wish. Once you have submitted
your order for a domain name it is registered and not reversible, and we cannot
refund the domain registration charges. To transfer or modify domain information,
email us. If a domain is not available or taken before our system can register it,
we will notify you and offer to register another domain or refund the registration
charges. You should note the Uniform Domain Name Dispute Resolution Policy from
ICANN before registering a new domain.
Data Transfer Allowances (monthly data transfer / bandwidth):
Our policy is to notify the customer in the event an account comes close to or exceeds
their included monthly limit, and ask them to upgrade to a higher package. If we
cannot contact the client, cannot upgrade the account or they refuse to upgrade,
then we charge $2 per 1000 MB per month.
Relmax, Inc. reserves the right to change these terms at own discretion at any